10 Tips to Use Your Hardware and Software Vendor Support Effectively

Companies purchase support for most of their enterprise hardwares (servers, switches, routers, firewalls etc.,) and softwares (databases, OS, applications, frameworks etc.,). They spend lot of cash on support mainly for two reasons: 1) To get help from vendors to fix critical production issues 2) To keep up-to-date with the latest version of the software and security patches released by the vendors. In this article, I’ve given 10 practical tips for DBAs, sysadmins and developers to use their hardware and software support effectively.