“Human beings adjust behavior based on the metrics they’re held against.” Choose your metrics carefully.
Metrics. Measurements. Data. Monitoring. Alerting. These are all big topics for DevOps and for cloud-native infrastructure and application development more broadly. In fact, acm Queue, a magazine published by the Association of Computing Machinery, recently devoted an entire issue to the topic.
I’ve argued before that we conflate a lot of things under the “metrics” term, from key performance indicators to critical failure alerts to data that may be vaguely useful someday for something or other. But that’s a topic for another day. What I want to discuss here is how metrics affect behavior.
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