I obsess about operations. I think it started when I was a department IT manager at a financial services institute. It was appallingly difficult to get changes deployed into production and the cost of change was spectacularly high. It felt like there had to be a better way, and most every decision I have made professionally since 2008 has led me to work on technology that makes that guy or gal’s life easier….
The Systems Administrator stands between the business and chaos. Though we have seen some changes in the philosophy of automation and configuration this remains true in many places today.
With the SysAdmin the ticket is the atom of work, and a human being is the operator.
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