Just because its Linux, doesn’t mean the customer service is great

OSOpinion: “I composed an e-mail that, I hoped, would not immediately attract buzzword-compliant sales babble. One that would give concrete reasons for our expectations of complete delivery of what we’d already paid for, and been certified to instruct upon. Amazingly, this did penetrate. We did get what we needed to conduct the class. (And we even got the silly t-shirts too.)” –Kelly McNeill