News Napster’s problems increase profile and draw By - September 11, 2000 33 FacebookTwitterPinterestWhatsAppLinkedinReddItEmail Author: JT Smith Internet-research company Media Metrix Inc. said, Napster Inc., a closely held online music-sharing service, more than quadrupled its users to 4.9 million people in July from 1.1 million in February, from Technology News.