Over the past two and a half years, I’ve led a project at IBM that deployed a new set of tools to help improve the company’s product development efforts. What is the benefit of providing better tools to employees? A first answer is that it helps increase employee productivity. While this is true and part of the answer, it is much too narrow. The broader answer is that giving employees great tools is an excellent way to concretely affect positive culture change.
In this article I’ll summarize what the team did and what I learned.
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