When Will Open Source Get the SMB Market Right?

Eating dinner with Larry Augustin in London this weekend, we fell to talking about open source’s relevance to the SMB (small and medium-sized business) market. Augustin is currently CEO of SugarCRM, a company with over 5,000 customers, many of them SMBs.

But SugarCRM is the exception to the rule. Open source has long been billed as a savior for the SMB market, but the reality is that open-source adoption has largely been an enterprise IT phenomenon, despite other exceptions like KnowledgeTree, which recently updated its product suite to further appeal to this market…